Please inform us at least 24 hours before your reservation should you wish to cancel or amend the number of guests within your party (please note – increases in party sizes are subject to availability).
Please ensure you AND all of your party arrive within 15 minutes of your booking time. After this time the spaces may be opened to walk in guests. We will do our best to look after late comers however we are unable to guarantee entry for late arrivals.
You will receive communication from us before your booking date to confirm you still require the booking. We politely ask for your co-operation in this process to allow us to re-allocate your table to guests on our waiting list if you no longer require the booking.
On busier nights you will be allocated seating AND standing space in our bar areas for drinks bookings. If you require a whole table with seating for all guests please contact us in advance.
Our last service is half an hour before closing. Our team will start asking you to drink up at this time as we will require all guests offsite by our closing time.
We want you to enjoy yourselves, but ask you to drink responsibly and like there is a tomorrow!
We reserve the right to request identification from you and your guests and to refuse entry. If you are lucky enough to look under 25 you will be asked to prove that you are aged 18 or over when you buy alcohol.
If you are under 18 you are committing an offence if you attempt to buy alcohol for you or someone else. Any person found either possessing, using or distributing any type of drug will be banned from these premises and reported to the police.
Please note we operate a 18 and above policy on Saturday. The consumption of beverages purchased offsite is NOT permitted under any circumstances. The Palm House reserves the right to refuse entry at all times.